Return & Exchange

Return & Exchange Policy

Exchange in Pakistan

  • Stitched Items:
    • Exchange available for unused, unwashed, and undamaged stitched items with tags intact within 7 days of delivery.
    • Items with loose or broken tags will not qualify for an exchange.
    • Returns may be declined if the item is damaged, soiled, perfumed, or has any makeup marks.
  • Unstitched Items:
    • No return or exchange policy on unstitched collections.
    • Complaints regarding fabric material can be reported within 7 working days of receiving the outfit.
    • If the item arrives defective, damaged, incorrect, or incomplete, a refund may be issued only upon approval by the customer care team.

International Exchange Policy

  • No exchange or return for international orders unless the product is damaged or defective.
  • Merchandise exchanges or returns are not processed for international shipments.
  • Duties or taxes may apply on returns. To avoid issues, contact the customer care team before initiating a return.
  • The company is not responsible for any duties or taxes incurred during the return process.

Important Notes

  • Custom-made orders are non-returnable.
  • No exchanges on discounted or sale merchandise.
  • Refunds are not offered.
  • Complaints reported after 7 days of delivery will not be accepted.

Steps to Initiate an Exchange

  1. Email your order ID and product code to info@sajniofficial.com or call 0319-6111244 for assistance.
  2. Wait for a confirmation email from our team before proceeding with the exchange.
  3. Securely pack the product (preferably in its original packaging) and send it back via courier. Detailed instructions will be provided in the confirmation email.